- You can use the online shopping cart to place an order. Just add items to your cart and once you have finished shopping you can proceed to the checkout where you have payment options.

- Simply email us with the details of your order, including the name of the product, payment method and shipping method preferences along with your name, email address, phone number and delivery address.

Post within Australia is a flat rate, regardless of how many items you purchase. All orders will be sent through Australia Post. We recommend to choose "Registered post" delivery. We cannot be held responsible for parcels lost or stolen within the postal system if you choose "Regular or Express post" delivery.

We will provide free postage (Registered post) to anywhere in australia for any order over $100 !

Generally items will be posted within 2 business days of your payment being cleared.
*If you would like to place an order with multiple delivery addresses, please place separate orders(one for each delivery address).

Payment can be made via Credit card or Paypal balance. We use Paypal to process credit card payments. You do not need a Paypal account to use this method.

Australian customers may also pay via Direct Bank Deposit.
Payment must be made within 3 days of placing an order.

Payment for international orders can be made by credit card or Pay Pal only, and all orders will be processed in Australian Dollars. We use Paypal to process credit card payments. You do not need a Paypal account to use this method.

If you use the online shopping cart to place an order, please select "International Order" in delivery method and payment method, and we will recalculate costs including international postage and email you a invoice.

International postage are based on the total weight of your order.

All orders will be sent via Air Mail with an estimated delivery time of 3-10 working days. Air Mail does not include insurance. If you would like extra cover to protect your order, please let us know (Extra cover fee is $8.75 per percel)
If you would like to know an accurate cost of shipping, please email us with your shipping address and the name of the product you would like to order. We will estimate the shipping cost based on the total weight.

If you are not satisfied with a product, please notify us within 5 days of receiving the goods. and we will send details of how to return your goods. *Custom orders are non-refundable.

Products will be refunded or exchanged providing that they are in the original, unused condition. Unfortunately, postage and handling costs are non refundable. we are not held responsible for returns that do not reach us. so please make sure you are using registered post. In the case of a faulty product we will refund the original shipping charge.

We will not give out, sell or rent your information to third parties. we will only use them in order to complete your order.

Most of our items are one-of-a-kind:
each item is unique, cannot be duplicated, and can only be purchased in a single quantity. in the rare event that 2 people place orders for the same one-of-a-kind bag or accessory prior to the item's prompt deletion from our inventory database, the first purchaser's order will be honored. The second purchaser will be contacted and get a full refund.

The fabrics used in creating each Tsubaki handmade handbags and accessories are recycled and vintage, so they often have minor wear 'n' tear, fading , needle holes, dye smudges and light patina. This is part of the vintage fabric charm.
Also they are delicate and not designed for holding heavy objects which may pull at the stitching. and they should not be used too roughly as compared to the treatment you would give to your other bags.
Many of our fabrics are various types of silks, rayons and synthetics. Spot cleaning with a cool damp cloth is recommended.