- You can use the online shopping cart to place an order. Just add items to your cart and once you have finished shopping you can proceed to the checkout where you have payment options.

- Simply email us with the details of your order, including the name of the product, payment method and shipping method preferences along with your name, email address, phone number and delivery address.

Postage and Handling

Post within Australia is a flat rate, regardless of how many items you purchase. All orders will be sent through Australia Post. We recommend to choose "Registered post" delivery. We cannot be held responsible for parcels lost or stolen within the postal system if you choose "Regular or Express post" delivery.

We will provide free postage (Register post) to anywhere in australia for any order over $100 !

Generally items will be shipped within 48 business hours of your payment being cleared.

*If you would like to place an order with multiple delivery addresses, please place separate orders(one for each delivery address).

Return & Exchange

If you are not satisfied with a product, please notify us within 5 days of receiving the goods. and we will send details of how to return your goods. *Custom orders are non-refundable.

Products will be refunded or exchanged providing that they are in the original, unused condition. Unfortunately, postage and handling costs are non refundable. we are not held responsible for returns that do not reach us. so please make sure you are using registered post. In the case of a faulty product we will refund the original shipping charge.

Custom Orders

See a fabric you like in our shop, but want a different bag style? Please contact us if you have any special requests.

*Custom order will generally take up to 2 weeks from order. An additional fee of 10% applies for custom order.

Payment can be made via Credit card  or Paypal balance.  We use Paypal to process credit card payments. You do not need a Paypal account to use this method.

Australian customers may also pay via Direct Bank Deposit. Bank details will be provided once your order is placed.

Payment must be made within 3 days of placing an order.

International Customers

Payment for international orders can be made by credit card or Pay Pal only, and all orders will be processed in Australian Dollars.We use Paypal to process credit card payments. You do not need a Paypal account to use this method.

If you use the online shopping cart to place an order, please select "International" in calculate the cost of delivery section and payment method, and we will recalculate costs including international postage and email you a invoice. International postage are based on the total weight of your order.

All orders will be sent via Air Mail with an estimated delivery time of 3-10 working days.

Air Mail does not include insurance. If you would like extra cover to protect your order, please let us know at "comments" area of shopping cart. (Extra cover fee is $8.75 per percel)

As a guide, one bag will be under 250g, two bags or one "Tote bag" will be 250 to 500g.
If you would like to know an accurate cost of shipping, please email us with your shipping address and the name of the product you would like to order. We will estimate the shipping cost based on the total weight.

Privacy Policy

We will not give out, sell or rent your information to third parties. we will only use them in order to complete your order.

Note
Please be aware:
*Our products are limited in quantity and availability and may change from time to time.
*Price and availability are subject to change without notice.
*Our products are all handmade and may have minor imperfections. These will be hardly noticeable and what keeps handmade artwork unique.